{"xsrfToken":"ab5bfddf5a9b7f90162d8723d6fe727dd9e1af2b_lout","branding":{"id":"2","key":"dsd","name":"Datch Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#0d2a41","headerLinkColor":"#ffffff","headerLinkHoverColor":"#194263","headerLinkHoverBGColor":"#194263","headerBadgeColor":"#194263"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f58d82c0-20fe-42a2-ab59-c820d19ca1ba/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZTVhZjllOC0zZTg0LTRjOTYtODE0YS1jNzUwZWE4ZWZlNWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY1OGQ4MmMwLTIwZmUtNDJhMi1hYjU5LWM4MjBkMTljYTFiYSI6WyJyZWFkIl19LCJleHAiOjE3NDM0NTcxMDIsIm5iZiI6MTc0MzQ1NjUwMn0.sZ-CIp1ZKIESHXLKV3LwpvsFrF3H_efuVetCSnGYNNI&client=3e5af9e8-3e84-4c96-814a-c750ea8efe5c&mode=fit","logoId":"f58d82c0-20fe-42a2-ab59-c820d19ca1ba","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0d2a41","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"dsd","projectId":10003,"serviceDeskId":2,"name":"Datch Service Desk","description":"<p>Welcome! You can raise a Datch Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"13","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://datch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"15","name":"Report an issue","descriptionHtml":"","callToAction":"Report an issue","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://datch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[3],"key":""},{"id":"17","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://datch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[3],"key":""},{"id":"14","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://datch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[15,17,13]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"708b64aa-a91d-3dfe-b9c3-88bb8f5628f5","appLinkName":"System Confluence","appLinkUrl":"https://datch.atlassian.net/wiki","spaceKey":"DSD","spaceName":"Datch Service Desk","spaceUrl":"https://datch.atlassian.net/wiki/spaces/DSD","isServer":false},"labels":[],"projectKey":"DSD","serviceDeskId":2,"kbLinkDomainURLs":["https://datch.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZTVhZjllOC0zZTg0LTRjOTYtODE0YS1jNzUwZWE4ZWZlNWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM0NTc3MDIsIm5iZiI6MTc0MzQ1NjUwMn0.0gJWzWSODyVjMXbF4nLSC2m9Q9kRePNhwDLDET50AeA","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"3e5af9e8-3e84-4c96-814a-c750ea8efe5c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":17,"projectId":10003,"form":{"name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","intro":"<p>See a place where we can do better? We're all ears.</p>","instructions":"","icon":10498,"iconUrl":"https://datch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Title","description":"i.e. Collaboration with co-workers","descriptionHtml":"<p>i.e. Collaboration with co-workers</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Feature Request / Improvement","description":"Description of the feature request.","descriptionHtml":"<p>Description of the feature request.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10066","fieldConfigId":"10177","label":"Problem that this feature solves","description":"What problem is this feature solving for you? What's a real-world example of where you come across this problem?","descriptionHtml":"<p>What problem is this feature solving for you? What's a real-world example of where you come across this problem?</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/17","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/17","calendarParams":{"firstDay":0,"date":"2025-04-01T10:28:22+1300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZTVhZjllOC0zZTg0LTRjOTYtODE0YS1jNzUwZWE4ZWZlNWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM0NTc3MDIsIm5iZiI6MTc0MzQ1NjUwMn0.0gJWzWSODyVjMXbF4nLSC2m9Q9kRePNhwDLDET50AeA","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"3e5af9e8-3e84-4c96-814a-c750ea8efe5c","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}